Your Vacation Awaits

Member Notices



Please note that our offices will be closed on the following days:
- 20 December 2019 to 5 January 2020, we will return for business as usual on Monday, 6 January 2020.
Please note that our satellite admin office in Cape Town has been closed with immediate effect and all related services moved to our Head Office in Pretoria. Please take note that should you have visited this office in person previously for any member services-related assistance, you would need to liaise with our Head Office for any such services and / or assistance going forward.
Don't lose out on precious holiday memories!

You might have unused Club Credits at the end of the year and we would hate to see you forfeit them. Not sure what to do with your unused or left over Club Credits at the end of the year and don't want to lose out?
Call us now on 012 492 1230 to discuss your options.

Please note, for your protection, strict security protocols are followed when dealing with queries in regards to your portfolio..

For member verification purposes, please ensure you have your ID number, postal address, e-mail address and cell number on hand when calling in. Should you wish to provide access to your portfolio to a third party, or allow a third party to transact on your behalf, they will require a full Power of Attorney in order to do so.

Click here to download the Power of Attorney Appointment Letter.

For more information please contact Member Services on 012 492 1230 or send an email to correspondence@vrs.co.za to arrange Power of Attorney

Would you love to explore a new destination? Go on a bigger or longer holiday? How about at an international destination? DAE offers exchange options to suit your pocket, so that you can!

With DAE you can deposit or "Space Bank" your Club Units in exchange for a credit of the same value. Your currency on DAE will remain valid for 3 years, before you would need to exchange it - kind of like saving your holiday for a rainy day! Be sure to visit www.daelive.com to find out more.

Please be advised that, should a Club Member wish to allow another person (non-member) to make use of a reservation on their club portfolio, they will be required to issue a Guest Certificate for their guest.

They will require the guest's Id number, name and surname, cell phone number and email address. The guest will be required to show the Guest Certificate at the resort to obtain entrance.

Do you want to give your loved ones access to your portfolio? You can!

Please be advised that should a Club Member wish to allow another person (non-member) to make use of, make enquiries on, or make changes to their portfolio, a Power of Attorney form must be completed to authorise said third party to do so. The completed Power of Attorney must be completed and signed by the main member, and submitted together with a copy of the nominated person's ID document to the Member Services Department.

Please click here to download the Power of Attorney form and send your completed form along with the required documentation to correspondence@vrs.co.za

IMPORTANT NOTICE: WATCH OUT!

Vacation Hub International (VHI) (also known as Meridian Travel) and JJ's Traveling Points – Potential Resale Scam.

Please be cautious when considering resale agencies or entering into agreements with entities which are not registered with Vacation Ownership Association of Southern Africa (VOASA) or associated with the respective timeshare club.

We have been made aware that some entities such as Vacation Hub International (VHI) (also known as Meridian Travel) and JJ's Travelling Points are approaching members and offering several timeshare related services even though these entities are not registered with VOASA or associated with the respective timeshare clubs. Please click below for more information hereon.

VOASA Alert

We strongly recommend that members consult their timeshare club before concluding agreements with entities which are not a registered with VOASA and/or associated with their timeshare club. Members who would like to make use of the services of a reselling agency may approach the VOASA registered resale agency:

Uni-Brokers Resale
(012) 941 8497
info@unibroker.co.za

Bank: FNB Centurion
Account Name: VRS (Life)
Account Type: Cheque
Branch Code: 250655
Account Number: 62136625491
Reference Number: LLVC(Member Nr)

Cancelation Policy


Should you need to cancel your confirmed booking, please contact Reservations as soon as possible on 012 492 1230.

Please note that Cancellations or changes of confirmed bookings can be accepted up to six weeks prior to the due occupation date of such bookings, subject to payment of a nominal service fee. However, cancellations within the six weeks prior to occupation date (except in the event of hospitalisation or death of a member) will result in a cancellation fee, which could include but is not be limited to forfeiture of the allocated Club Credits.

In the event that you wish to transfer usage of your confirmed booking to another person, you must obtain a Guest Certificate, failure to do so will result in denied access to the resort. Please be advised that in order to obtain a Guest Certificate you need to contact the Member Services Call Centre on 012 492 1230 or send an email to correspondence@vrs.co.za

NO EXCEPTIONS are allowed, in respect of the above Cancellation Policy The Reservations and Member Services Call Centres are based at the VRS Head Office in Pretoria. Consultants are trained to support you with all aspects of your Club membership and look forward to being of assistance. Please do not hesitate to contact them for further information and or assistance..